Manager, IT

About the team

Zillow Group’s Engineering and Development team builds secure, scalable, and automated systems that support employees across the company. By delivering reliable first-party and third-party cloud solutions for internal customers, the team helps improve productivity, strengthen security, and enable teams to do their best work every day.

About the role

As the Manager, End-User Support, you will lead a team at the front line of IT support and help shape a seamless technology experience for employees across Zillow Group. In this role, you will drive high-quality support in a distributed environment, strengthen partnership between IT and internal customers, and collaborate across technical teams to improve service, scale operations, and support the business as it grows.
 

Lead, coach, and develop a team of IT support technicians through goal setting, feedback, task prioritization, and performance management.

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