Manager IT Support

The IT Support Manager leads IT support services across Riphah International University's campuses, ensuring efficient technical assistance, managing support teams, vendor coordination, procurements, and system reliability. The role includes reporting, participation in meetings, and contributing to the university's IT strategy, ensuring smooth operations and support for students, faculty, and staff across all sites.
Job Requirements:
Bachelor's degree in computer science, Information Technology, or a related field (Master's degree preferred).
Proven experience (typically 5+ years) in managing IT support teams and delivering IT support services in a complex, multi-site environment.
Strong technical knowledge across a wide range of hardware, software, and networking technologies.
Excellent understanding of IT Helpdesk best practices and service management frameworks (e.g., ITIL).
Demonstrated experience in managing vendors and IT procurement processes.
Exceptional pr...