Manager - IT Systems & Operations [ITE Headquarters]

(What the role is)

As the IT Manager for IT helpdesk & Operations, you will lead the frontline team responsible for providing technical support ITE business operations.

You will be responsible for setting the standard for technical excellence, customer empathy, and operational efficiency across the organization.

(What you will be working on)

• Deep knowledge of ITIL with ability to apply it practically in a fast-paced environment.
• Coordinate with different stakeholders for major IT initiatives rollout
• Main IT coordinator to provide IT support for high key events like the student intake exercises, online examinations etc.
• Manage and evaluate the IT Helpdesk team’s performance to ensure high level of customer satisfaction and meeting the service level agreement
• Conduct and review the annual IT Helpdesk Customer Satisfaction Survey results, propose and imple ment service improvement plan
• Deep u...