Manager, Level 2 Technical Support

Manager, Level 2 Technical Support


About the Role

Arch Systems is on a mission to transform how the world's leading manufacturers operate, and our Technical Support team is at the heart of delivering that promise to customers every day. We're looking for an experienced Manager, Level 2 Technical Support to lead a high-performing global team, own complex escalations, and drive operational excellence across factory systems, cloud applications, and machine data integrations.

This isn't a passive management role. You'll be a technical leader who rolls up their sleeves to mentor Support Engineers, solve hard problems, and act as a critical bridge between our customers and our cross-functional teams including Engineering, Applications, and Technical Account Management. You'll regularly engage with customers and teammates across Asia and the Americas, and the ability to communicate with confidence in both languages is essential to success here. Fluency in both En...