Manager, Managed Services Client Delivery

**Make an impact with NTT DATA**

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**Your day at NTT DATA**



The Manager, Managed Services Client Delivery is a management role, primarily responsible for managing a team of MS Client Delivery Specialist in Luxembourg. This role ensures operational excellence, client satisfaction, and compliance with contractual obligations.



**Key responsibilities:**



+ **Service Delivery Management** - Oversee the end-to-end delivery of managed services for assigned clients, ensuring adherence to SLAs, KPIs, and contractual requirements.- Act as the primary point of contact for client escalations, operational issues, and service im...