Manager, Managed Services Client Delivery

JOB DESCRIPTION

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATAThe Manager, Managed Services Client Delivery is a management role, primarily responsible for managing a team of MS Client Delivery Specialist in Luxembourg. This role ensures operational excellence, client satisfaction, and compliance with contractual obligations.Key responsibilities:

Service Delivery Management

- Oversee the end-to-end delivery of managed services for assigned clients, ensuring adherence to SLAs, KPIs, and contractual requirements.

- Act as the primary point of contact for client escalations, operational issues, and service improvement initiatives.

- Mo...