Manager, Member Service Center - Digital and VTM

If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place!



Summary of Role:
The Manager of MSC Digital and VTM leads a 24/7 digital service team responsible for delivering high-touch, high-tech member support through chat, virtual teller machines (VTMs), and web-based platforms. This leader ensures around-the- clock operational excellence, hospitality-focused digital interactions, and development of a high- performing team. Reporting to the Director MSC Voice & Digital, this role is essential in shaping a scalable, seamless digital member experience.

Essential Job Functions/Responsibilities:
+ Lead and coach Digital Supervisors and their teams to deliver exceptional 24/7 digital member service, ensuring a hospitality-forward culture focused on connection, responsiveness, and personalization.
+ Oversee and enhance digital platforms—including chat systems, VTM softw...