Manager of Client Experience in Aviation

Join Execaire Aviation in Dollard-des-Ormeaux, Quebec as the Manager of Client Experience, focusing on elevating the overall client journey and service excellence. Lead initiatives that ensure satisfaction at every interaction.
As the Manager of Client Experience, you will play an essential role in enhancing the experience clients receive from Execaire Aviation. Your responsibilities include analyzing client feedback and collaborating with leadership to implement improvements. You'll also supervise Client Service Representatives, ensuring adherence to best practices and service standards.
Key Responsibilities:
• Implement effective strategies for client management
• Build relationships that encourage client advocacy
• Analyze client data to identify and act on pain points
• Ensure proper training and standards for service teams
• Facilitate client relationship enhancement initiatives
Requirements:
• Degree in Business Administration or equivalent
• 3-5 yea...