Manager of Client Operations at 360insights

Join 360insights in Whitby, Ontario as Manager of Client Operations, overseeing Program Managers dedicated to delivering exceptional client experiences. This leadership role balances team management, operational excellence, and client satisfaction efforts.
You will be responsible for developing program management talent while ensuring effective service delivery to meet client expectations. This hands-on position requires a genuine passion for leading teams and a commitment to optimizing workflows. Ideal candidates will have experience managing customer success or account management teams.
Key Responsibilities:
• Coach and develop Program Management team
• Ensure timely delivery for client accounts
• Handle complex client escalations and support meetings
• Identify improvement opportunities within operations
• Utilize data insights for operational decision-making
Requirements:
• Proven experience in program management or similar roles
• Strong understanding...