Manager of Community Support at Parkinson Canada

Lead Parkinson Canada's client support services as a Manager of Community Support. Oversee a multi-channel helpdesk and ensure high-quality support for clients across platforms.

This role includes managing service operations, quality assurance, and workforce planning for Parkinson Canada’s support team. With a focus on integrating clinical expertise and automation, you will streamline processes and enhance client navigation. As an experienced leader, you will also nurture a compassionate team culture while delivering consistent client experiences across various channels.

Key Responsibilities:
• Oversee the multi-channel support and information service environment
• Convert workflows into clear requirements for system automation
• Monitor service demand and identify operational improvements
• Provide direct leadership and support for the S&I team
• Drive a consistent client experience through quality assurance

Requirem...