Manager of Customer Analytics

Requirements

This is a high-leverage role for someone who can lead analysts, build trusted stakeholder relationships, and help evolve the team from reactive reporting toward scalable, AI-enabled decision support , Proven experience as a people leader in analytics, with a strong track record of developing, coaching, and empowering high-performing analysts , Deep expertise in Customer Success, post-sales, customer lifecycle, or SaaS business analytics, with hands-on experience analyzing onboarding, customer engagement, support performance, retention, churn, expansion, or account growth , Strong business acumen and strategic judgment, with the ability to shape initiatives, influence priorities, and connect analytical work to company-level outcomes , Expert-level SQL skills, with the ability to work efficiently across complex relational data structures and review analytical logic with confidence , Proficiency with BI and data visualization tools, such as Tableau, with a focus on c...