Manager of Customer Complaints (F/M)

We are looking for a Manager of Customer Complaints for the Quality Department at our plant in Mohamdia.









Grow with Us - Your Responsabilities







With a team of 4 investigators, your role isto ensure and to actively participate to the following:









- Customer Complaints Management

+ Enter customer complaints into the SAP database from the moment they are opened.

+ Edit and archive customer complaint files.

+ Conduct technical and documentary investigations related to customer complaints.

+ Lead meetings with other departments for sample presentation and root-cause analysis of defects.

+ Lead cross-functional meetings to define CAPA plans and ensure their follow‑up.

+ Write customer complaint reports.

+ Communicate with the customer, with the support of Customer Quality Managers, regarding questio...