Manager of Customer Complaints (F/M)

We are looking for a Manager of Customer Complaints for the Quality Department at our plant in Mohamdia.


Grow with Us - Your Responsabilities


With a team of 4 investigators, your role isto ensure and to actively participate to the following:


- Customer Complaints Management
+ Enter customer complaints into the SAP database from the moment they are opened.
+ Edit and archive customer complaint files.
+ Conduct technical and documentary investigations related to customer complaints.
+ Lead meetings with other departments for sample presentation and root-cause analysis of defects.
+ Lead cross-functional meetings to define CAPA plans and ensure their follow‑up.
+ Write customer complaint reports.
+ Communicate with the customer, with the support of Customer Quality Managers, regarding questions related to customer complaints.



- Process Management
+ Ensure that site practices comply with ISO requireme...