Manager of Customer Service

Manager of Customer Service
Sales & Marketing

Michigan - USA
Posted: 05/15/2026 | Accepting Until: 06/15/2026 | Positions Available: 1

Job Responsibilities
Job Responsibilities:

+ Oversee operations of Customer Service, Technical Services , Warranty and Repair departments.

+ Lead, coach, and develop customer service representatives and supervisors

+ Assess team and ensure customer satisfaction through training and communication.

+ Establish performance expectations and monitor team productivity

+ Responsible for counseling, and coaching team members, as necessary to enforce systems, policies, and procedures in coordination with Management and Human Resources.

+ Prepare policies, procedures and work instructions in accordance with company policy.

+ Prepare regular performance and customer satisfaction reports

+ Analyze service trends, KPIs, and reporting metrics

+ Implement tech...