Manager of Dispatch Operations at EPCOR

Join EPCOR as a Manager of Dispatch Operations in Edmonton, AB, and drive performance in a 24/7 environment. Focus on emergency management and enhance customer experiences through effective dispatch strategies.
This pivotal role requires overseeing the dispatch operations that bridge emergency response and field services. You will ensure service quality and develop operational strategies to maintain reliability and responsiveness. Collaborating with various departments, you will lead initiatives to promote process improvements and safety standards in dispatch operations.
Key Responsibilities:
• Ensure adherence to dispatch processes and service standards
• Coordinate emergency responses effectively and safely
• Build a high-performing team in a unionized environment
• Analyze customer service quality metrics for continuous improvement
• Implement training programs for compliance and safety
Requirements:
• Degree or diploma in a related field
• At least 5 y...