Manager of Guest Services Strategy

Execute strategic initiatives in Guest Services at Arc’teryx from Vancouver with a hybrid work arrangement. Drive operational clarity and impact through leadership and collaboration.

As the Senior Manager, you'll shape the operational landscape of Guest Services, ensuring clarity and consistency in guest interactions. You will establish a center of excellence while collaborating with technology and regional partners to implement effective service standards. Your strategic mindset will promote continuous improvement and innovative guest solutions.

Key Responsibilities: • Develop a global Guest Services operations framework • Lead cross-functional integration efforts • Own and distribute timely guest services documentation • Analyze guest sentiment for operational improvement • Enhance operational efficiency through data insights

Requirements: • 8-10 years in customer service or operations • Proven track record in team leadership and development • Experience in...