Manager of Navigation Services (Contact Center Manager)

Manager of Navigation Services (Contact Center Manager)  Full Time – St.

John’s, NL Fonemed is a fast-growing healthcare technology company on a mission to transform how providers deliver care.

Our solutions help clinics, hospitals, and health systems work smarter, improve patient outcomes, and operate more efficiently.

As we continue to expand, we’re looking for a motivated Manager of Navigation Services to join our team and grow with us.

Position Overview We are seeking an experienced Manager of Navigation Services to lead and scale our patient support operations across North American markets.

This role is critical to ensuring exceptional patient experiences, regulatory compliance, and efficient contact center performance in a 24/7 healthcare environment.

You will manage a distributed team of agents supporting appointment scheduling, patient intake, technical support, and general inquiries—whi...