Manager of On-Site Guest Experience

Elevate guest experiences at Woodbine Entertainment Group as the Manager of Retail and On-Site Experience. Lead operations at Woodbine Racetrack and Mohawk Park while ensuring exceptional service delivery.
This hands-on management role requires strong leadership and collaboration with cross-departmental teams to enrich guest interactions. You will oversee employee management, handle guest relations with care, and drive efforts to enhance the overall customer experience. Your leadership will encourage a race-ready culture, ensuring staff are motivated and well-prepared.
Key Responsibilities:
• Recruit high-performing staff across various roles
• Resolve guest complaints with highest hospitality standards
• Lead weekly operations meetings focused on customer experience
• Communicate guest feedback and suggest operational improvements
• Monitor team performance and direct service initiatives
Requirements:
• 5 years of experience in hospitality or guest services<...