Manager of Service BPS China

As Manager of Service for Bioprocess Solutions, you will lead the entire bioprocess technical service organization in alignment with both global and local service strategies and policies. You will own end-to-end delivery of bioprocess solution services, technical support, process troubleshooting, scale-up implementation, customer on-site service and solution lifecycle management.

You are responsible for service strategy, quality, SLA performance, customer satisfaction, team development, compliance and business growth via professional bioprocess solution services.


Main Responsibilities & Tasks:

1. Service Strategy & Bioprocess Solution Management

+ Develop and implement the service strategic roadmap for China in line with Global strategy, turning strategic insights into prioritized actions with a focus on execution and people leadership.

+ Define and refine the bioprocess solution service portfolio, including standard service packages, w...