Manager of Technical Support at OpenText

Take the lead as a Manager of Technical Support at OpenText, driving customer-focused solutions and overseeing a talented support team. Your role directly impacts customer satisfaction through effective problem-solving and leadership.

This position requires overseeing operations for a technical Customer Support team, focusing on escalations, issue prioritization, and team performance. You will interface directly with customers, ensuring their issues are resolved promptly while developing standard operating procedures and action plans. Your leadership will cultivate strong communication channels across departments and enhance team collaboration.

Key Responsibilities:
• Oversee technical Customer Support operations and escalations
• Manage customer relations and develop action plans
• Create standard operating procedures for the support team
• Facilitate communication between technical resources and departments
• Collaborate with De...