Manager, Offline Retail

Responsibilities

• Drive Sales & Operations: Oversee daily kiosk operations, ensuring smooth and efficient service while driving sales and meeting revenue targets.
• Staff Management: Lead, train, and motivate retail staff to deliver exceptional customer service.
• Inventory Control: Monitor stock levels and place orders to prevent shortages. Conduct regular inventory audits and manage product rotation.
• Merchandising & Store Visuals: Ensure the kiosk adheres to company guidelines for layout, merchandising, and display standards.
• Promotions & Sales Strategies: Implement and execute promotional strategies, campaigns, and sales plans to attract customers and increase sales.
• Customer Service Excellence: Address and resolve customer complaints and inquiries promptly and professionally, ensuring a positive experience.
• Industry Knowledge: Stay updated on mobile industry trends and technologies to guide customer inquiries and ...