Manager, Operational Resilience – Technology and Data Resilience

What you'll do:

• Develop and maintain Business Continuity Plans (BCPs) and supporting resilience documentation for Canadian operations, ensuring plans are usable, current, and aligned to business needs.
• Identify and maintain critical and/or important business services, processes, and end-to-end dependencies, with specific focus on technology services, applications, infrastructure/platform components, data dependencies, and third‑party technology providers.
• Lead and/or support Business Impact Assessments (BIAs) and related recovery requirement discussions to define recovery needs and prioritization.
• Partner with IT Disaster Recovery and technology teams to align recovery strategies and procedures to business resilience requirements.
• Identify risks to service delivery (e.g., technology outages, cyber incidents, data integrity/availability issues, third‑party failures, location impacts) and define mitigation and recovery actions with ...