Manager Operations BPO

Touchstone Communications is looking for a dynamic and results-driven
Manager Operations
to lead and inspire our teams in achieving excellence

About the Role:

As a Manager Operations, you'll drive campaign success, ensure service excellence, and foster a high-performance culture. You'll be leading teams, managing productivity, and upholding quality standards to deliver results that match our commitment to excellence.

What You'll Do:

• Lead, motivate, and develop teams to meet and exceed operational goals.
• Oversee campaign activities, performance metrics, and productivity.
• Ensure service quality of at least 96% and optimal resource utilization.
• Manage attendance, shift adherence, and retention (maximum 10% attrition).
• Conduct coaching sessions and performance reviews to build capability and morale.
• Prepare performance and quality reports for management.

What We're Looking For:

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