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MANAGER, OPERATIONS

Qualfon
Full-time Cebu City, Central Visayas Operations Specialties Managers
Posted:
June 04, 2026
Location:
Cebu City, Central Visayas, Philippines

Job Description

Job Summary

Manage the operations ensuring the results of the
metrics set by the clients.

  • Ensures Qualfon DSG complies with the performance metrics for client satisfaction and exceeding expectations:
  • Performance Metrics (among others):

    • - Scorecard (Client)
    - Quality
    - Adherence
    - Turn Times
    - Throughput

  • Analyzes report statistics and arrival patterns to ensure adequate staffing to ensure established service levels are achieved
  • FGD (Focus Group Discussions) to help identify and address concerns from all levels of employees on the account.

    • Manage the accounts at the operational level, ensuring the production, cost and financial results of the metrics set internally
    - Ensures Qualfon DSG complies with the internal metrics:
    - Manpower Utilization (Internal Productivity)
    - Attrition
    - Production (hours)
    - Others
    - Forecasts...

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    Job Overview

    Job Type: Full-time
    Location: Cebu City, Philippines
    Posted: June 04, 2026
    Deadline: July 14, 2026