Manager, Operations Performance Ecosystem

Lead operations performance in a pivotal Senior Manager role at Canadian Personal Banking in Mississauga. Emphasize workforce optimization and data-driven decision-making for customer success.
The Canadian Personal Banking Operations team seeks a Senior Manager, specializing in performance metrics and capacity planning. You will be instrumental in maximizing resource utilization while working closely with operational teams and stakeholders to enhance productivity and exceed customer expectations.
Key Responsibilities:
• Establish and execute Scorecard operations for performance insights
• Manage capacity planning and forecasting models
• Support production goal-setting and data-driven analysis
• Provide clarity and insights on Operations performance
• Facilitate operational changes to drive efficiency
Requirements:
• Bachelor’s degree in business or a related field preferred
• Minimum 5 years’ experience in workforce planning
• Expertise in AI and machi...