Manager Operations Planning

Job Description

• ​​​​​Establish workforce planning across Customer Care & Recovery operational areas and drive enterprise planning governance
• Oversee real-time operations and translate strategic plans into day-of-operations execution
• Own WFM systems product strategy and drive continuous improvement
• Permanent leadership role based at our Mascot Campus

We've always been pioneers, and we're proud to see that spirit in our people today. Our resilience has helped us through good and tough times, and it still drives us to keep pushing challenging expectations today.

The Manager Operations Planning is responsible for establishing, owning, and continuously evolving the workforce planning product and enterprise planning governance framework across Customer Care & Recovery. This role leads workforce planning for Global Contact Centres, while governin...