Manager, Operations Solutions and Policy Services

Job Responsibilities

• Health insurance policy administration, focusing on new business & renewal policy proposal requirements assessment, systems & processes change requirements, policy setup and implementation in policy administration and claims systems

• Health product development and implementation, contributing to product design & development with inputs identified & consolidated for operations & servicing, testing and implementation in the policy administration and claims systems

• Work closely with internal IT teams, external IT vendors and outsourced service providers to develop, test and implement the necessary capabilities for the policies/products

• Support the policy services team, working with other involved functions in operations & servicing, IT and client management, to resolve incidents and customer feedback/complaints

• Monitor, prioritize and manage the systems backlogs ...