Manager, Partner Success

Responsibilities

• Lead, mentor, and support a team of 12–15 Partner Success Managers to drive sales quota through SOTI’s existing reseller ecosystem.
• Conduct regular one‑on‑one meetings, performance reviews, and team meetings to provide feedback, set expectations, and identify areas for growth.
• Coach the team on managing resellers strategically and operationally to grow SOTI business with them.
• Foster a collaborative and positive team environment that encourages open communication, continuous learning, and professional development.
• Support and guide the team in managing subscription to cloud license transitions and support ticket escalations, ensuring swift resolution and customer satisfaction.
• Act as a point of escalation for complex issues and provide solutions to maintain high levels of partner success.
• Serve as an out‑of‑office backup for critical tasks, ensuring continuity of service.
• Work closely wi...