Manager, Process Innovation

The Manager, Process Innovation will be a member of PI Black‑belt team supporting initiatives across all lines of business for Customer Solutions. Responsible for leading multiple Black‑belt projects using Lean/Six Sigma strategies to meet all Operational and AOP requirements. Build meaningful personal relationships within the assigned core team members to foster an environment of partnership and collaboration. Provide leadership in the planning, development, deployment and continuous improvement of Customer Solutions processes. Development of necessary metrics/controls to ensure that opportunities are properly solutioned and process changes are fully adopted/sustained. Responsible to ensure all developed processes meet the goals of the Customer Solutions Operation teams and all supporting organizations. Provide frequent communication on the performance of key processes and initiatives to Customer Solutions Leadership team.

What you will be doing

The key focus o...