Manager - Product Support - Tokyo

The Role

Veeva Systems is looking for a motivated and experienced Manager, Product Support to lead our Product Support team in Japan. You will manage and develop a team of Product Support Engineers who deliver exceptional technical assistance for Veeva applications to customers across Japan and the broader Asia-Pacific region. This is a hands-on leadership role that requires strong people-management skills, operational discipline, and the ability to guide your team through complex technical problem-solving while maintaining outstanding customer experience.
Expected to be in the office in early months of onboarding and key meetings as required.

What You’ll Do

Lead, coach, and develop a high-performing team of Product Support Engineers to deliver world-class customer support

Hire, onboard, and retain top technical talent in the region

Manage, mentor, and grow a team of Product Support Engineers focused on delivering high-quality cust...