Manager, Professional Services Engineering

Overview

Role Overview The Professional Services Engineering Manager leads a team of Professional Services Engineers in the UK, ensuring high-quality, efficient and profitable delivery of technical projects and client onboarding. This role bridges technical leadership and operational management, serving as both an administrative support to the Director of Professional Services Engineering and the technical backstop for the engineering team. The Manager is responsible for mentoring engineers, driving process improvements and maintaining technical standards across all projects and onboardings.

Responsibilities

• Oversee day-to-day operations, including resource allocation, workload distribution and performance monitoring.
• Proactively identify and resolve resource contention issues, ensuring timely delivery of projects and onboardings.
• Ensure efficient delivery of client onboarding and billable tasks by technical teams.
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