Job Description
About the Role
We are seeking a Technical Manager who is a true Player/Coach—a leader capable of managing people and process while remaining hands-on with the technology. In this role, you will lead the daily operations of our Public Cloud Managed Services team (AWS, Azure, GCP), serving as the bridge between high-level strategy and ground-level execution.
You will not just manage the workload; you will participate in it. A core component of this role is driving operational excellence, automation, and Client satisfaction. Working closely with Cloud Architects and Engineers, you will identify repetitive operational toil and replace it with scalable code and automated workflows. You will be the technical backstop for critical escalations, a mentor to your engineers, and a trusted advisor to our key clients.
Key Responsibilities
1. Operational Lead...
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