Manager, Resolutions

Civil Aviation Authority of New Zealand
Salaried Full Time Wellington, Wellington Top Executives
Posted:
June 16, 2026
Location:
Wellington, Wellington, New Zealand

Job Description

About the role

This is a 12 month fixed term opportunity. As the Manager - Resolutions, you’ll lead the development and delivery of CAA’s resolutions function. You will oversee the timely receipt, triage, coordination, and delivery of responses to complaints, ministerial and parliamentary requests, Official Information Act and Privacy Act requests, and reviews of Director decisions.

Working closely with the Head of Assurance and Governance, you’ll support the Chief Executive and Director by providing insight into emerging trends, systemic issues, and organisational risks. You’ll also work in close partnership with Legal and other key teams to ensure responses are coordinated, consistent, and delivered with quality and care.

Key Responsibilities:

  • Lead and manage the end-to-end resolution function, ensuring timely, high-quality responses

  • Oversee statutory obligations under the Official Information Act and Privacy Act
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    Job Overview

    Job Type: Salaried Full Time
    Location: Wellington, New Zealand
    Posted: June 16, 2026
    Deadline: July 26, 2026