Manager, Resolutions

The Civil Aviation Authority and the Aviation Security Service offer distinctively different career opportunities and embrace diverse talent. All jobs at the Authority contribute to ensuring safe and secure skies to help New Zealand fly.
The Civil Aviation Authority is the regulatory arm of our organisation and the Aviation Security Service is the nationwide provider for aviation security.

About the role
This is a 12 month fixed term opportunity. As the Manager - Resolutions, you’ll lead the development and delivery of CAA’s resolutions function. You will oversee the timely receipt, triage, coordination, and delivery of responses to complaints, ministerial and parliamentary requests, Official Information Act and Privacy Act requests, and reviews of Director decisions.

Working closely with the Head of Assurance and Governance, you’ll support the Chief Executive and Director by providing insight into emerging trends, systemic issues, and organisa...