Manager, Retail Virtual Advice Delivery - Calgary, AB

Title: Manager, Retail Virtual Advice Delivery – Calgary, AB

Requisition ID:

On‑site position, located at 225 6th Ave SW, Calgary. Hours of operation are 10:00 am–8:00 pm with Saturdays on rotation.

Responsibilities

• Lead and develop a virtual sales team to build long‑term customer relationships and coach Virtual Advisors to identify customer‑centric solutions in a remote advice model.
• Assess team sales and performance results and enhance team performance.
• Contribute to the achievement of the highest rating in NPS among customers of all the major banks in Canada.
• Identify opportunities to drive sales results for the virtual advice teams.
• Manage and minimize risk by implementing the Bank’s policies and procedures, considering risk appetite and culture in daily activities.
• Create an efficient and effective team environment that aligns with Scotiabank’s Values, Code of Conduct, and Global Sa...