Manager Rider Experience & Engagement

Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

• Own rider churn reduction strategy, with strong focus on early-life retention.


• Define and continuously enhance the overall Rider Value Proposition.


• Design and manage a structured rider loyalty framework.


• Analyze retention data to identify high-risk segments and structural gaps.


• Track key KPIs (Churn %, Retention Rate, Tenure trends, RSAT).


• Develop and execute action plans to improve retention and loyalty outcomes.