Manager Rider Experience & Engagement

talabat

Contract Maadi, Cairo Governorate Top Executives

Posted:

June 05, 2026

Location:

Maadi, Cairo Governorate, Egypt

Job Description

Job Description
Role Summary
The Rider Experience & Engagement Manager owns the end-to-end rider journey with a clear objective: reduce churn, improve retention, and strengthen long-term rider loyalty.

This role is responsible for building and executing a comprehensive Rider Value Proposition through structured retention strategy, loyalty frameworks, engagement programs, in-app communications, and strategic partnerships that drive measurable KPI improvement.



What's On Your Plate?


1. Retention, Rider Value Proposition & Loyalty
Own rider churn reduction strategy, with strong focus on early-life retention.
Define and continuously enhance the overall Rider Value Proposition.
Design and manage a structured rider loyalty framework.
Analyze retention data to identify high-risk segments and structural gaps.
Track key KPIs (Churn %, Retention Rate, Tenure trends, RSAT)...
                

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Job Overview

Job Type: Contract

Location: Maadi, Egypt

Posted: June 05, 2026

Deadline: July 15, 2026