AVP – Chargeback

Fubon Bank

Full-time Hong Kong, Hong Kong Operations Specialties Managers

Posted:

March 02, 2026

Location:

Hong Kong, Hong Kong, Hong Kong

Job Description

Main Content
Manager / Senior Manager / AVP – Chargeback, Retail Credit Approval & Administration
Manager / Senior Manager / AVP – Chargeback, Retail Credit Approval & Administration 
Responsibilities:

Manage the team to process dispute transactions within the time frame required by VISA, MasterCard and UPI chargeback compliance guidelines

Ensure daily operations of Chargeback Team are in compliance with all internal policy and guidelines

Liaise with local and overseas credit card member banks for charge back and pre-arbitration operations

Obtain and review supporting information / documents from merchants / cardholders to sustain the chargeback

Prepare regular reports on chargeback / dispute cases

Review and update the SOP regularly

Monitor and support ad hoc project for the credit card operations

Requirements:

Un...

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Job Overview

Job Type: Full-time

Location: Hong Kong, Hong Kong

Posted: March 02, 2026

Deadline: April 11, 2026