Manager/ Senior Manager, Customer Support (Contract ending 31 December 2027)

Health Promotion Board (HPB) is committed to inspiring a healthier Singapore. As a trusted partner of our citizens, we strive to deliver intuitive and personalised experiences that empower individuals to embrace holistic well‑being. HPB engages its customers via online and offline touchpoints such as outdoor outreach, workplaces, schools, community settings, health screening and dental services. It also manages a contact centre, corporate website, social media platforms, HPB’s Healthy 365 mobile app and conducts roadshows to support specific programmes. This role focuses on supporting the review of customer‑facing support content and driving critical system enhancements and process improvements for the contact centre operations, while managing departmental budgets and resources. Success in this role requires strong project management capabilities, stakeholder management skills, and the ability to drive multiple concurrent initiatives.