Manager, Service Delivery

The Manager, Service Delivery (MSD) is responsible for managing an operations team who provide the day-to-day service delivery of clients' relocation programs. This position also serves as a catalyst for demonstrating SIRVA's leadership behaviors at all times.
Functions and Responsibilities
% of Time
Description of Duty
40%
Manage a team of Relocation Coordinators through mentoring, performance reviews, salary administration and the Performance Management process. Responsible for hiring and performance management of all team members. Accountable for driving the mentoring/developing/challenging of high talent/high potential associates. Supervise and mentor team members to ensure the team's achievement of positional metrics as set. Manages and ensures the quality of work products. Accountable for workload balancing across MSDs as well as teams across service centers. This position must partner with all MSDs to ensure appropriate workload balancing across SIRVA Relocation.<...