Manager, Service Delivery

Role Overview

As a Manager, Customer Experience and Operations, you will contribute to Sirva’s success by employing best practices and data driven decision making to lead a Customer Experience Operations team. This role is an exceptional people leader successfully managing a team of Customer Experience Consultants and is responsible for the development of the team and continuous improvement of processes and performance.

What You’ll Be Doing

• Manages a team of Customer Experience Consultants to provide an exceptional customer experience through the utilization of data management tools and best practices.
• Participates in continuous improvement of processes and integration of tools and technology.
• Coaches, motivates and develops team members. Accountable for the successful completion of training of all direct reports and indirect reports required for the business transformation.
• Proactively leads performance discussions,...