Manager, Service Excellence and Digital Operations

Company Description
About Grab and Our Workplace
Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description
Get to Know the Team
The Grab Support (GS) PH team values collaboration and a customer-centric approach in delivering world-class experience to our consumers and partners. Our focus is on continuous improvement, guided by a commitment to business process optimization, digital innovation, and strategic vendor management. We will ensure our operations are efficient, scalable, and resilient, empowering our support agents to deliver exceptional experiences in every Grab jo...