Manager - Service Operations

We are seeking a highly capable Manager - Service Operations to drive end-to-end operational excellence across our financial services platform.

This role is responsible for overseeing system-level service configurations (fees, limits, and controls), managing third-party vendors with strict SLA tracking, and directing day-to-day Payroll, Wages Protection System (WPS), and Card Operations.

The ideal candidate will ensure reliable service delivery, robust regulatory compliance, and continuous improvement through process optimization and operational scalability.

• Service Configuration & Management
  • Own and manage complex service configurations across internal and external systems.
  • Ensure the accurate setup and ongoing maintenance of products, services, limits, fees, and control parameters.
  • Coordinate directly with IT and Product teams to manage configuration changes, system enhancements, and new platfo...