Job Description
Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.
Key Responsibilities
1. Service Management Practice Setup & Leadership
Design, establish, and lead the Service Management practice aligned to ITIL v4 principles.
Define the service management operating model , governance structure, RACI, and escalation paths.
Build and lead a central Service Management Office (SMO) or equivalent function.
Act as the organizational authority on ITSM policies, standards, and best practices.
2. ITIL Process Ownership & Maturity
Own and mature end-to-end ITIL p...
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