NT
Posted:
March 02, 2026
Location:
Singapore, Singapore, Singapore
Job Description
**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
**Key Responsibilities**
**1. Service Management Practice Setup & Leadership**
+ Design, establish, and lead the **Service Management practice** aligned to **ITIL v4** principles.
+ Define the **service management operating model** , governance structure, RACI, and escalation paths.
+ Build and lead a **central Service Management Office (SMO)** or equivalent function.
+ Act as the organizational authority on ITSM policies, standards, and best practices.
**2. ITIL Process Ownership & Maturity**
Own and mature end-to-end ITIL proce...
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
**Key Responsibilities**
**1. Service Management Practice Setup & Leadership**
+ Design, establish, and lead the **Service Management practice** aligned to **ITIL v4** principles.
+ Define the **service management operating model** , governance structure, RACI, and escalation paths.
+ Build and lead a **central Service Management Office (SMO)** or equivalent function.
+ Act as the organizational authority on ITSM policies, standards, and best practices.
**2. ITIL Process Ownership & Maturity**
Own and mature end-to-end ITIL proce...
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Apply Now Save for LaterJob Overview
Job Type:
Full-time
Location:
Singapore, Singapore
Posted:
March 02, 2026
Deadline:
April 04, 2026