Manager, Soft Services

Responsibilities

• Manage daily soft services operations (Cleaning, Pest Control, Waste Management) to ensure smooth service delivery.
• Supervise site teams and monitor performance to meet service standards and client expectations.
• Act as the main point of contact for clients on all soft services matters.
• Coordinate and monitor vendors and contractors, ensuring SLA and KPI compliance.
• Conduct regular site inspections and audits to maintain service quality.
• Handle incidents, complaints, and service issues, ensuring timely resolution.
• Ensure compliance with licenses, insurances, and regulatory requirements.
• Support achievement of contract revenue, cost control, and profitability targets.
• Drive continuous improvement to enhance operational efficiency and customer satisfaction.
• Support sustainability and operational excellence initiatives across soft services.

Requirements