Manager Strategic Operations

Your role

• Bring clarity to complexity by creating structure, setting priorities, and driving decisions forward.
• Ensure that strategic initiatives are not only planned, but actually executed.
• Be present where it matters most - solving urgent challenges while building sustainable solutions.
• Act as a member of the Swiss Leadership team, partnering closely across the business — not as a gatekeeper, but as an execution-driven operator with full visibility.

Responsibilities

• Shadowing & Ownership: Support, take ownership, and drive key initiatives forward.
• Translate strategic goals into clear projects, processes, and execution plans.
• Lead cross-functional initiatives across Operations, Tech, Care, and Business Development.
• Build a lean but effective management system (OKRs, dashboards, meeting cadences).
• Identify and remove bottlenecks along the customer journey (onboard...