Manager, Ticketing

The West Kowloon Cultural District Authority welcomes exceptional talent with a passion to realise the vision and mission of making the West Kowloon Cultural District a prime local and international destination for arts, culture and entertainment.

You will be responsible for:

• leading, coaching and managing the Ticketing Team, including staffing, rostering, training, and performance management;
• overseeing the day‑to‑day operations of the ticketing system, ensuring system stability, performance, and data accuracy across all events and venues;
• overseeing ticketing support for internal stakeholders and external hirers, ensuring that the Ticketing Team provides effective onboarding, contract compliance, and ongoing client service throughout the event lifecycle;
• overseeing end‑to‑end ticketing setup, including event configuration, pricing rules, allocations, pre‑sales and on‑sales; and ensure accurate an...