Manager, Ticketing

The Ticketing Manager is responsible for overseeing all airline ticketing operations within AAMove, ensuring accurate issuance, reissuance, refunds, exchanges, and compliance with airline and regulatory requirements (including IATA & Malaysian aviation standards). The role involves managing a ticketing team, coordinating with airline partners, optimizing processes, and providing superior customer service.

Key Responsibilities

Operational Management

• Lead and supervise the ticketing team (issuance, reissuance, cancellations, refunds).
• Ensure accurate and timely ticket issuance using GDS (Amadeus, Sabre, Galileo).
• Monitor queues, fare rules, schedule changes, and ADM risks.
• Maintain compliance with IATA, airline policies, and AAMove SOPs.

Commercial & Partner Management

• Coordinate with airline representatives for fare updates, promotions, policy changes.
• Negotiate special fares ...