Manager, Training, Standards & Compliance

Gray Collection is an award-winning group of authentically local hotels and restaurants offering travelers memorable experiences. More than a collection of establishments, it is above all a collection of people and a community of connections, guided by a philosophy of passion, generosity and unparalleled service.

Responsibilities

• Lead the implementation and ongoing management of Gray Collection’s Learning Management System (LMS), ensuring all training programs and SOPs are accessible and up to date.
• Design and deliver engaging training programs and materials focused on hospitality, service excellence, operational standards, and compliance.
• Facilitate in-person and virtual workshops for new hires and existing team members, ensuring an inclusive and engaging learning environment.
• Prepare quarterly reports to management based on annual training plans, while tracking training budget.
• Teach SMEs (subject matter experts) s...